Refund policy

Return & Refund Policy

At Sparks International, we want you to be completely satisfied with your purchase. If you are not satisfied, we are here to help.

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • In the same condition that you received it

  • Unused and unworn

  • With all original tags attached

  • In its original packaging

  • Accompanied by the receipt or proof of purchase

To start a return, please contact us at sparks.internationalbp@gmail.com.

If your return is accepted, we will provide instructions on how and where to send your package. Items returned without first requesting a return authorization will not be accepted.

For any questions regarding returns, please contact us at sparks.internationalbp@gmail.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if:

  • The item is defective

  • The item is damaged

  • You received the wrong item

We will evaluate the issue and work to resolve it promptly.

Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)

  • Custom or personalized products

  • Personal care and beauty products

  • Hazardous materials

  • Flammable liquids or gases

If you have questions about whether your item qualifies for a return, please contact us before making a return request.

We also do not accept returns on:

  • Sale items

  • Gift cards

Exchanges

The fastest way to exchange an item is to return the original item. Once the return is approved, you can place a new order for the desired product.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at sparks.internationalbp@gmail.com.